Support & Help Center
Select a Support Category
Choose a dedicated topic below to immediately route your inquiry to the appropriate operational coordinator.
Account & Billing
Submit billing queries, request invoice duplicates, edit contract items, or check payment options.
Quality & Replacement
Report housekeeper absences, request substitute staff, submit service audits, or modify checklists.
Careers & Training
Inquire about housekeeper physical training schedules, apply for supervisor roles, or view positions.
Technical & Others
Report website glitches, security questions, facade anchor audits, or generic customer service claims.
Open a Secure Support Ticket
If you have an active contract with Vspark Facilities, you can bypass email delays by directly raising a secure operations ticket. A supervisor in your designated zone will take charge and resolve the ticket within 1 hour.
Raise Support Ticket
Support Knowledge Base
Browse through common resolutions regarding operational issues, contract audits, and billing.
Simply raise a support ticket under the "Quality & Replacement" category detailing the new cleaning checkpoints or schedule offsets. Alternatively, contact your dedicated regional account supervisor directly. Checklist amendments are finalized and synced with deployed team members within 12 hours.
If you hold a standard Corporate AMC or Gated Community Contract with Vspark Facilities, you are entitled to two (2) complimentary deep cleaning cycles per year. Any emergency deep cleaning requests beyond this allowance will be provided at a highly discounted client-privilege rate, which will be invoiced in your standard monthly billing cycle.
Every single housekeeper deployed by Vspark Facilities undergoes a rigorous vetting process: 1) Aadhaar biometric verification, 2) Complete local police station record clearance, 3) Strict 2-tier reference background audits, and 4) Mandatory visual inspection at our training hubs before deployment. We keep physical/digital dossiers of all clearances for client inspects.